Don’t Be Afraid to Refer Patients

In my dermatology practice, I see many patients who are very frustrated with their primary care provider and vent to me how difficult it was to get a referral to see me. Although there is the gatekeeper value to primary care providers, it shouldn’t be a road block to referring patients whose medical condition is not improving. I have seen far too many patients who suffer with a skin condition month after month while various treatments are unsuccessfully tried at the personal and financial expense of the patient.

I would argue that if the diagnosis is uncertain, the initial treatment has not worked, and/or the patient requests to see a specialist, the patient should be referred. I believe that prompt referrals in such situations are also medicolegally protective. Some of my most thankful patients are those whom I referred to a rheumatologist or other specialist.

Although we are always trying to help our patients as best we can, we need to realize that there are others in our midst who may have more specialized training or more experience with certain conditions. In the end, it’s not about our egos, but rather what is best for the patient.

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  • An example of what diagnosis and treatments that exemplifies your
    point would be more beneficial rather than making a general statement
    of increasing referral volume. In regards to patient management and
    use of referrals, from a specialist view this may seems easy and
    straightforward. However, the difficulty lies in the patient demand
    and expectation. As a primary care physician I have had patients
    demanding specialist evaluation for stage 1 hypertension.
    In this country we pace in front of the microwave, and the general
    population has a distrust of their intellectuals, ie. Conspiracy
    theories as exemplified by anti vaccine movement. This and coupled
    with an overdeveloped sense of self entitlement, have driven the
    proliferation of specialties and subspecialties. This has resulted in
    patients and physicians believing that quality care can only be
    achieved by a specialist attention. It is not always a failure of
    primary care but rather to often the patient’s unrealized outrageous
    expectations that prompt dissatisfaction.
    A dermatologic example would be lichen simplex chronicus. It is
    difficult for patients to accept that their scratching behavior
    contributes directly to their problem, let alone that simply changing
    their behavior and the use of an over the counter remedy such as
    Vaseline can actually alleviate symptoms and can eventually result in
    cure. But undergoing this treatment plan requires time and effort by
    the patient all of which will contribute to dissatisfaction and thus
    generating comments like, “my PCP does not know what he is doing.” I
    admit this is a little over the top comment but it has happened.
    Also, dissatisfaction goes both ways. In the area I am at a derm
    appointment is difficult to obtain and I have had patient return to me
    saying that the issue for which they were referred to has resolved
    before they were seen. I would argue and maintain that strengthening
    in a cooperative way the knowledge base of primary care physician
    would be a better solution rather than increasing referral volume just
    because. As such, many times even after referral a patient sees a
    physician assistant. How is a physician assistant, better suited to
    address the needs of a patient that a primary care doctor can not?
    After all, dermatology is a pathology based field and a biopsy can and
    will often arrive at a correct diagnosis and if not, will point you in
    the right direction by eliminating others. After all this is what the
    physician assistant will do since often they are on production based
    compensation structure and it behooves them and their dermatologist to
    perform more procedures. Why cant the PCP do this in house and phone
    consult a dermatologist…perhaps because there is no financial gain?
    The barrier to specialist is not necessarily due to lack of referral
    but also due to insurance issues such as utilization review and prior
    authorization steps. These I think are the main culprit to specialist
    access not PCP ego and non referral. But this is a bigger issue one
    that is being addressed by congress as of this writing and hopefully
    will address patient access to health care. But his is another and
    bigger discussion.
    Regarding the medico legal aspect of your argument, simply referring
    does not alleviate the PCP from legal pitfalls. The quality of consult
    is certainly taken into consideration. So, if I refer to a bad
    consultant one with multiple legal problems for example,  I will be
    held responsible for not doing due diligence regarding my consultant
    and therefore legally responsible for a bad outcome that may happen.
    This is certainly not mitigated by the prolific use of physician
    assistants by dermatologists.

    gokussj1, 3 years ago | Flag
  • As a family physician, I doubt this is true to any large extent.  Perhaps in your particular area, there is a tendency not to refer.  There are many factors that can influence referral patterns, not the least of which is the perceived attitude of the consultant.  Of the things that can be done by you to improve access to your practice:


    1. Be out in the community of physicians and teach them about all of the common conditions, how to properly treat/prevent them, and how to follow up on them.  You will be surprised at the positive response your practice will get, with perhaps slightly fewer "common" illnesses to treat and more "uncommon" or interesting cases.


    2. Keep an open mind that if you have mid-level providers seeing patients, they should never see a patient that was referred.  If a board certified doctor doesn't know how to treat a condition, why should they refer their caseload to a midlevel?


    3. Find out what other factors are involved such as the burden of referring most any test, procedure, or consult through every insurance.  This is relatively new to Medicine and involves unfunded work by someone at each practice that can prove a large disincentive to referring.  Find out what hoops each practice has to go through to make referrals and how you can help.


    4. If you don't take self-pay, Medicaid, or Tricare patients, ask yourself why any self-respecting physician should give you referrals at all.  I don't know what your payor mix is, but taking your "fair share" may also make a difference, in my opinion.


    Finally, I looked up recently how many training positions for dermatology there are in the US and there are very few.  I have heard of some societies that cut back on their positions and feel that this is mostly to maintain exclusivity, income, and political power.  This is less than acceptable if it is occurring in any field.


    Cheers.

    GenJones, 3 years ago | Flag
  • As a primary care physician, I absolutely agree with your perspective, that a speedy referral needs to occur once the primary care physician is out of their depth.  On the other hand what you see is skewed - you are not seeing all the primary-care-appropriate skin conditions that are treated successfully.  From the primary care perspective, the practice that interferes most with quality, continuity and appropriateness of care is for one specialist to refer a patient on to another specialist if he is faced with a problem beyond his comfort zone.  The better approach is to communicate back with the primary care physician and decide jointly on the appropriate next step - allowing the primary care physician the role of cordinating the activities of multiple specialists seeing the same patient.


     

    Stephanie Brundage MD, 3 years ago | Flag

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